CUSTOMER CARE
Have a question about an experience, private event, Beauty Bar visit, Ritual Kit, Studio Gear order, or upcoming event?
The BC Lab Customer Care team is here to help make your experience feel clear, smooth, and thoughtfully supported from beginning to end.
Send us a message below, and a member of our team will respond as soon as possible.
CHAT WITH US
Need quick assistance? Use the chat icon during available support hours to connect with a member of The BC Lab team.
Customer Care Hours
Monday–Friday
10:00 a.m.–5:00 p.m. ET
Messages received outside support hours will be answered during the next available business period.
SEND US A MESSAGE
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Where to Find The BC Lab
The BC Lab currently hosts experiences at selected venues, private locations, corporate spaces, pop-ups, and special events.
Location details are provided with each confirmed booking or public event listing. Information about a future permanent studio will be announced when available.