PRIVACY POLICY

The BC Lab respects your privacy.

This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, purchase a product, reserve an experience, submit an inquiry, sign an electronic waiver, contact our team, or otherwise interact with The BC Lab.

Please review this Privacy Policy carefully.

 

 

Scope of This Policy

This Privacy Policy applies to information collected through:

• The BC Lab website

• Online workshop and Beauty Bar bookings

• Private-event inquiries

• Corporate-workshop inquiries

• Online retail purchases

• DIY-kit purchases

• Merchandise purchases

• Electronic waiver and release forms

• Customer-service messages

• Email sign-up forms

• Approved marketing forms

• Online contact forms

• Approved third-party platforms used to support The BC Lab services

This policy applies to The BC Lab.

If a separate privacy notice applies to another brand, service, or platform, that notice may also apply.

​

Information We May Collect

The information we collect depends on how you interact with The BC Lab.

Information You Provide Directly

We may collect information such as:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Order information

• Booking information

• Workshop selection

• Event date

• Guest count

• Participant information

• Company or organization name

• Corporate billing information

• Private-event details

• Gift-note information

• Customer-service messages

• Reviews, feedback, or survey responses

• Marketing preferences

• Electronic-waiver information

• Signature records

• Emergency-contact information when requested

• Content-consent preferences

• Photos, videos, or testimonials when submitted or approved

​

Allergy, Sensitivity, Accessibility, and Participation Notes

When relevant to a workshop or event, you may choose to provide information about:

• Allergies

• Sensitivities

• Fragrance concerns

• Accessibility requests

• Participation-related safety concerns

• Other information that may help us prepare appropriately

 

Please provide only the information reasonably necessary for us to review your request.

The BC Lab does not use this information to diagnose a condition or provide medical advice.

 

Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, analytics tools, and similar technologies.

 

This may include:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• Referring website

• Pages visited

• Time spent on pages

• Approximate location based on device or IP address

• Website interactions

• Shopping-cart activity

• Checkout activity

• Cookie identifiers

• Similar technical information

​

Information From Approved Third Parties

We may receive information from service providers that support our website and business operations, such as:

• Website-hosting provider

• E-commerce platform

• Booking platform

• Payment processor

• Electronic-signature platform

• Shipping provider

• Email-marketing platform

• Analytics provider

• Customer-service platform

• Social-media platform

• Event-inquiry platform

• Other approved service providers

​

How We Use Information

We may use information to:

• Process online purchases

• Fulfill DIY-kit and merchandise orders

• Process payments

• Send order confirmations

• Send shipping updates

• Manage workshop reservations

• Manage Beauty Bar reservations

• Review private-event inquiries

• Review corporate-workshop inquiries

• Prepare event proposals and agreements

• Process electronic waivers

• Confirm participant eligibility when applicable

• Respond to customer-service requests

• Review allergy, sensitivity, accessibility, or safety-related requests

• Communicate important event or workshop updates

• Send booking reminders

• Prevent fraud

• Protect website security

• Maintain business records

• Improve our products, services, website, and customer experience

• Analyze website performance

• Understand customer interest

• Send marketing messages when permitted

• Comply with legal obligations

• Enforce our policies

• Protect the rights, safety, and property of The BC Lab, our guests, our customers, and others

​

Payment Information

Payments may be processed by an approved third-party payment provider.

When you submit payment information, the payment provider may collect and process information such as:

• Payment-card information

• Billing address

• Transaction details

• Payment status

• Fraud-prevention information

The BC Lab may receive transaction details and payment-confirmation information needed to complete your purchase or reservation.

The payment provider’s own privacy policy and security practices may also apply.

 

 

Electronic Waivers and Signatures

The BC Lab may use an approved electronic-signature platform to collect participant waivers, releases, acknowledgments, and related records.

The electronic-signature platform may collect information such as:

• Participant name

• Contact information

• Date of birth when requested

• Event or workshop reference

• Signature

• Date and time of signature

• Emergency-contact information when requested

• Guardian information for a minor when applicable

• Audit-trail information

• Device or technical information

• Allergy, sensitivity, accessibility, or participation notes when voluntarily submitted

Signed records may be retained according to our approved record-retention practices and applicable law.

​

How We May Share Information

We may share information only as reasonably necessary to operate our business, provide services, comply with legal obligations, or protect safety.

 

Service Providers

We may share information with approved service providers that help us operate our business, such as:

• Website-hosting providers

• E-commerce platforms

• Booking platforms

• Payment processors

• Electronic-signature platforms

• Shipping carriers

• Email-marketing providers

• Analytics providers

• Customer-service platforms

• Technology providers

• Professional advisors

• Insurance providers

• Other vendors that support our operations

These providers may process information according to their own terms, privacy policies, and contractual obligations.

 

 

Legal, Safety, and Business Protection

We may disclose information when reasonably necessary to:

• Comply with applicable law

• Respond to a lawful request

• Protect the safety of guests, participants, staff, or others

• Respond to an emergency

• Investigate fraud, misuse, or a security concern

• Enforce our policies or agreements

• Protect our legal rights

• Work with legal advisors, insurers, or other appropriate professionals

 

Business Changes

If The BC Lab is involved in a business transfer, merger, financing, restructuring, acquisition, or sale of assets, information may be disclosed or transferred as part of that process, subject to applicable law.

​

Sale or Sharing of Personal Information

The BC Lab does not sell personal information in exchange for money.

Our website may use cookies, analytics tools, or similar technologies provided by third parties. Depending on the technologies used and the laws that apply, certain disclosures for analytics, advertising, or measurement purposes may be treated as a sale or sharing of personal information.

Where required by applicable law, we will provide the appropriate notice and available choices.

​

Cookies and Similar Technologies

We may use cookies and similar technologies to:

• Operate the website

• Maintain website functionality

• Remember preferences

• Understand website traffic

• Improve website performance

• Analyze customer interest

• Support shopping-cart and checkout functions

• Measure marketing activity

• Prevent fraud

• Maintain security

Your browser may allow you to block or delete certain cookies.

Disabling cookies may affect the performance of certain website features.

When required, we will provide a cookie notice or consent tool.

​

Email Marketing

You may choose to receive marketing emails from The BC Lab.

Marketing emails may include:

• Workshop announcements

• New experience announcements

• Private-event information

• Corporate-workshop information

• DIY-kit updates

• Merchandise updates

• Seasonal promotions

• Special offers

• Studio news

You may unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.

Transactional messages, such as order confirmations, shipping updates, booking confirmations, waiver reminders, and important service messages, may still be sent when reasonably necessary.

 

Text Messages

Include this section only if The BC Lab offers text-message communications.

When offered, you may choose to receive text messages from The BC Lab.

Messages may include:

• Booking reminders

• Event updates

• Pickup notifications

• Order updates

• Approved marketing messages

Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchase.

Instructions for opting out will be provided with applicable messages.

Additional text-message terms may apply.

​

Children’s Privacy

The BC Lab website is intended for a general audience and is not directed to children under 13.

Children under 13 should not submit personal information directly through the website.

When a child participates in an approved kids experience, a parent or legal guardian should:

• Submit the booking

• Provide required participant information

• Complete required acknowledgments

• Sign applicable waivers

• Provide content consent when applicable

• Communicate relevant supervision needs

If you believe that a child under 13 submitted personal information directly through our website without appropriate parent or guardian involvement, please contact us so we can review the request.

 

Photos, Videos, Reviews, and User-Submitted Content

You may choose to submit or approve the use of:

• Photos

• Videos

• Reviews

• Testimonials

• Social-media posts

• User-generated content

• Other feedback

The BC Lab will request appropriate permission before intentionally using identifiable guest content for promotional purposes.

Participation in promotional photography or video is optional.

Please review any applicable content-consent terms before providing permission.

​

Third-Party Websites and Platforms

Our website may contain links to third-party websites, platforms, or services.

Examples may include:

• Payment platforms

• Booking platforms

• Shipping providers

• Social-media platforms

• Electronic-signature platforms

• Map services

• Other external websites

 

The BC Lab is not responsible for the privacy practices of third-party websites or platforms.

Please review their privacy policies before submitting information.

 

Information Security

The BC Lab uses reasonable administrative, technical, and physical safeguards designed to protect the information we maintain.

No website, system, or electronic transmission can be guaranteed to be completely secure.

Please contact us promptly if you believe your information may have been accessed, used, or disclosed improperly.

 

Data Retention

We retain information for as long as reasonably necessary to:

• Provide services

• Fulfill orders

• Maintain booking records

• Maintain signed waivers

• Respond to customer-service requests

• Support business operations

• Comply with legal, accounting, tax, insurance, and recordkeeping obligations

• Resolve disputes

• Protect safety

• Enforce agreements

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably needed, we may delete, de-identify, or securely dispose of it according to our approved practices.

​

Your Privacy Choices and Requests

Depending on where you live and the laws that apply, you may have certain privacy rights.

These may include the right to request:

• Access to certain personal information

• Correction of inaccurate information

• Deletion of certain information

• Information about how information is used

• Information about how information is shared

• Withdrawal from marketing communications

• Available choices related to certain cookies or similar technologies

• Other rights provided by applicable law

Certain exceptions may apply.

To submit a privacy request, please contact:

Privacy-Request Email: thebclabco@gmail.com

​

Please include:

• Your name

• Email address

• A brief description of your request

• Any relevant order, booking, or event reference

We may need to take reasonable steps to verify your identity before completing a request.

 

 

Data-Security Concerns

If you believe that your personal information may have been accessed, used, or disclosed improperly, please contact us promptly.

Privacy-Request Email: thebclabco@gmail.com

​

Please include:

• Your name

• Preferred contact information

• A brief description of the concern

• The date of the concern, if known

• The order, booking, workshop, or event reference when applicable

​

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technologies, or legal obligations.

The updated policy will be posted on our website with a revised effective date or last-updated date.

Please review the current version periodically.